1. Who We Are

Spy Device Detection Canada operates spydevicedetection.ca and provides professional TSCM (Technical Surveillance Countermeasures) hidden camera and listening device detection services across Canada. Our principal place of business is in Canada. For questions about this Privacy Policy or our handling of your personal information, please contact us at [email protected].

2. Information We Collect

We collect personal information only as necessary to provide our services and respond to enquiries. The types of information we may collect include:

Information you provide directly:

• Full name and contact details (phone number, email address)
• City and general location information for service scheduling
• Property type and description provided in service enquiries
• The nature of your concern as described in the contact form message field
• Any additional information you choose to provide in communications with us

Information collected automatically when you use our website:

• IP address and general geographic location
• Browser type and version
• Pages visited, time spent on pages, and referring URLs
• Device type and operating system
• Cookies and similar tracking technologies (see Section 7)

We do not collect sensitive personal information such as financial account details, health information, or government identification numbers through this website.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your service enquiries and assessment requests
• To schedule, plan, and deliver TSCM sweep services
• To communicate with you about your enquiry or service engagement
• To prepare and deliver written findings reports
• To improve the functionality and content of our website
• To comply with applicable legal obligations
• For internal record-keeping and administrative purposes

We will not use your personal information for any purpose other than those listed above without first obtaining your consent, except as required or permitted by law.

4. Confidentiality and Disclosure

Confidentiality is central to our business model. We treat all client information — including the fact that you contacted us, the nature of your enquiry, and any information disclosed during a service engagement — with the strictest confidence.

We do not sell, rent, trade, or otherwise disclose your personal information to third parties, except in the following limited circumstances:

• Service providers: We may share limited information with trusted third-party service providers who assist us in operating our website or delivering services (such as email hosting or website analytics), only to the extent necessary and subject to confidentiality obligations
• Legal requirements: We may disclose information if required to do so by law, court order, or lawful authority — including compliance with Canadian law enforcement requests
• Protection of rights: We may disclose information when we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred to the acquiring entity, subject to equivalent privacy protections

We will never disclose the identity of a client, the nature of their enquiry, or the findings of any sweep to any landlord, building management, employer, family member, or other third party, except as required by law.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. Enquiry information submitted through our contact form is retained for a period of 24 months. Service engagement records, including confidentiality agreements and written findings reports, are retained for a period of 5 years as required for potential legal proceedings. You may request deletion of your personal information at any time (see Section 8).

6. Security of Your Information

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include secure HTTPS transmission of data submitted through our website, restricted access to personal information within our organisation, and regular review of our security practices. While we take reasonable precautions, no transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of information transmitted to us electronically.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device by your browser.

We may use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data collected is aggregated and anonymised where possible
• Preference cookies: Remember your settings and preferences to improve your experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website. For more information about cookies and how to manage them, visit allaboutcookies.org.

8. Your Rights

Under PIPEDA and applicable provincial privacy laws, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you
• Right of correction: You may request correction of any inaccurate or incomplete personal information
• Right of withdrawal of consent: Where we process your information based on consent, you may withdraw that consent at any time
• Right of deletion: Subject to legal retention obligations, you may request deletion of your personal information
• Right to lodge a complaint: If you believe we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca, or with the applicable provincial privacy authority in your province

For Quebec residents: In addition to the above, you have rights under Quebec’s Law 25 (Act Respecting the Protection of Personal Information in the Private Sector), including the right to data portability and the right to be informed of any automated decision-making affecting you. To exercise your rights under Law 25, please contact our Privacy Officer using the details in Section 10.

9. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us immediately.

10. Contact — Privacy Officer

For any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

We will respond to all privacy-related requests within 30 days of receipt, as required by PIPEDA.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updated policy on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.